Frequently Asked Questions

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When can I register for a course?  

Our courses are self-paced, so you may work on your coursework whenever it is convenient for you as long as you complete the entire course within six months.   

How long do I have to complete the course?     

6 months from the time the course is purchased.

How many courses can I enroll in?    

The maximum number at one time is 5 courses. 

What types of credit do SSA courses offer?     

Graduate level credit

Is there a fee for an official transcript?

Yes, our university partners charge between $7 - $12 per transcript.

What is the refund policy?

Students are able to get a refund up to 5 days from the date of purchase minus a $100 cancellation fee and the cost of the textbook if already shipped.

What is the timeline for grading the assignments?

Please allow 5-7 business days for instructor feedback and grading. 

How long does it take to receive a transcript from your college partner?

Please allow 7-10 business days to receive your transcript.

How much is each course?

1 credit course = $329

3 credit course = $529

How do I know if my school, district, and/or state accepts your courses?

Each school, district, and state governing body has its own set of rules about salary schedules, licensure and re-certification, so please seek approval prior to registering for a course to verify acceptance. 

Who are your university partners?

University of Massachusetts Global (Formerly Brandman University)  is a private, nonprofit institution accredited by the Western Association of Schools and Colleges (WASC) Senior College and University Commission.  

 Southern New Hampshire University (SNHU) is a private university between Manchester and Hooksett, New Hampshire, United States. The university is accredited by the New England Higher Commission.  

What about course materials?

All course materials can be accessed online. If your course has a textbook assigned, a FREE copy of the textbook will be mailed to you after registration. It will be ordered within 48 hours of registration of the course.  (The textbook will be shipped through Amazon and may take up to 5 days to be received.) Some courses do not require a textbook. 

Can SSA courses be used for graduate credit towards a degree?

No. These are graduate-level, professional development courses. The graduate level professional development credit is designed to serve the needs of students requiring professional upgrading and to enable students to meet the requirements of salary incremental steps and re-certification. It is recommended that you verify credit acceptance with your employer and/or the university at which you would like these credits to apply. 

How do I get a transcript from SNHU?

 Once we submit your final grades to Southern New Hampshire University you will receive an email to the email address provided.  The email will outline the steps needed to order a transcript. Electronic and standard mail transcripts are free of charge.  Transcripts are typically available within five to seven business days once Southern New Hampshire receives the final grades.  If you have any questions or issues ordering your transcript, please reach out directly to CourseCredit@snhu.edu or 844-282-4484 (Monday-Friday 8am-4:30pm). 

 How do I get a transcript from UMASS?

Every participant who registers  will be able to order official University of Massachusetts Global (Formerly Brandman University) transcripts and retrieve unofficial transcripts through the online student services system.

A final confirmation email with details on how to order your college student transcript will be sent to you once you have completed the Student Services Academy course and a grade has been posted.

Please feel free to contact University of Massachusetts Global at curriculumpartners@umassglobal.edu if you have questions.